Frequently Asked questions


Is physical therapy right for me?

Physical therapy utilizes a combination of evaluation and treatment methods designed to rehab any injury or disability with the goal of reducing pain, restoring function, and increasing strength over time.

If you suffer from an injury affecting your mobility talk to your health care provider to see if physical therapy is right for you.

What can I expect at my first appointment?

Your first appointment will consist of a careful evaluation to determine the true cause of your condition. From there we will formulate a treatment plan based on your specific needs and (in most cases) begin treatment that same day. Most treatment plans begin with manual therapy, gentle exercises, or both. In addition, you may be given some exercises to do on your own.

You can expect your first appointment to be 45-60 minutes long.

When should I arrive?

Please arrive 15 minutes before your first appointment to complete necessary paperwork or save time and fill it out beforehand.

What should I wear?

You are encouraged to wear loose fitting, comfortable clothing. Many patients choose to wear light exercise-like clothing. However, your comfort is our focus, so wear something that allows you to be mobile and comfortable. Bringing a change of clothes with you is also acceptable.

What should I bring with me?

  1. Photo identification (Valid Driver’s License, Valid State ID, School ID Card, or Valid Passport)
  2. Prescription/doctor referral
  3. Insurance card

Are you in my network?

We participate with most insurance plans. However, every plan is different. Please check with your insurance provider to make sure Wertz Orthopedic Physical Therapy is in your network or if you have additional questions concerning coverage.

Who should I contact with questions concerning billing?

We work with a third party billing company called: Advanced Medical Billing. You can contact them at 517.646.6952 or

How long will treatment last?

Typically, each visit will last approximately an hour. Each visit is uniquely designed for your specific needs, so treatment times may vary from patient to patient.

At the same time, we recognize that your time is valuable and we respect your needs for shorter visits. If you are unable to be in the office for an hour, please inform the staff and we will make the necessary accommodations to get you back your day.

What are my healthcare privacy rights?

Information about you and your health care is personal. Please view the HIPAA notice of privacy practices to better understand all of your rights.